We welcome visits from family and friends to support patient recovery. Please observe our visiting hours to ensure patients get adequate rest.
Strict visiting policy. Please consult the attending nurse for permission and timing.
Only two visitors are allowed per patient at any one time.
Children under 12 years must be accompanied by an adult at all times.
Privacy of your medical records and personal information.
Complete information about your diagnosis, treatment plan, and prognosis.
Consent or refuse any treatment after understanding the consequences.
Care without discrimination based on race, religion, or background.
Complete and accurate health history and current condition.
Adhere to the agreed-upon treatment and medication schedules.
Respect the rights of other patients and hospital staff.
Settle financial obligations promptly and ask about costs in advance.
NHIF, AAR, Jubilee, Britam, Pacis, and more
Pay via M-Pesa for quick and convenient payments
Pay in cash at our billing office
Direct bank transfers accepted
Our billing department is here to assist you with any questions about insurance claims, payment plans, or billing inquiries.
Smoking is strictly prohibited anywhere on hospital grounds.
Please do not leave valuables unattended. Use provided lockers.
Use hand sanitizers available throughout the hospital.
Wear masks in designated areas and follow infection control guidelines.
Please bring the following documents:
You can make an appointment through:
Yes, we are an accredited NHIF service provider. We accept NHIF for:
Please bring your NHIF card and ID for verification.
Our pharmacy operates during the following hours:
Emergency pharmacy services are available 24/7 for inpatients.
Yes, we offer electronic access to lab results through:
Please provide your mobile number and email during registration to receive electronic results.
Our patient relations team is here to help you with any additional questions or concerns.
Contact Patient Relations